RETURN AND EXCHANGE
RETURNS & EXCHANGES
At Armadio India, we strive to provide our customers with high-quality products and an exceptional shopping experience. We understand that sometimes situations may arise where you need to cancel your order or exchange a product. This policy outlines the guidelines for cancellations and exchanges based on receiving a defective product.
1. Defective Product Exchange:
If you receive a defective product, we offer a hassle-free exchange process. Please follow the steps below to initiate an exchange:
a. Contact our customer support team within 48 hours of receiving the product to report the defect. You can reach us through email – email@example.com
b. Provide detailed information about the defect, including any supporting evidence such as photographs or videos, to assist our team in assessing the issue.
c. Our customer support team will review your request and respond with further instructions within 2 business days. We may request additional information or evidence if necessary.
d. Once your request is approved, we will provide you with a return shipping label or arrange for the product to be picked up from your location, depending on the nature of the defect and your location.
e. Upon receiving the defective product, we will inspect it to verify the reported defect. If the defect is confirmed, we will proceed with the exchange process.
f. If the product is out of stock or unavailable for exchange, we will offer you the option of a refund or a suitable alternative, as per your preference.
g. The exchanged product will be shipped to you at no additional cost. Please note that the availability of the replacement product may vary depending on stock levels.
2. Cancellation Policy:
We understand that circumstances may arise where you need to cancel your order. If you wish to cancel an order, please adhere to the following guidelines:
a. Contact our customer support team as soon as possible to request the cancellation. You can reach us through email – firstname.lastname@example.org
b. Please provide your order details, including the order number, to help us locate your order swiftly.
c. If the cancellation request is made before the product is shipped, we will cancel your order and initiate a full refund.
d. If the product has already been shipped, you can still choose to exchange the product upon receiving it.
e. Please note that certain products may be ineligible for cancellation or return due to their nature or customization. We will clearly state such exceptions on the product page or during the checkout process.
General Terms and Conditions:
- All cancellation and exchange requests must adhere to the specified timelines mentioned in this policy. - The product must be returned in its original packaging, including all accessories, tags, and labels, unless otherwise instructed by our customer support team. - We reserve the right to refuse exchanges or cancellations if the defect is a result of mishandling, misuse, or damage caused by the customer. - In case of any dispute or discrepancy, our decision regarding exchanges or cancellations will be final.
Please note that this cancellation and exchange policy specifically applies to cases where the product is defective. For non-defective returns or cancellations, please refer to our standard Return Policy or contact our customer support team for further assistance.
We appreciate your understanding and cooperation in adhering to this cancellation and exchange policy. Should you have any questions or require clarification, please do not hesitate to reach out to our customer support team.